Refund policy

In-Store Returns & Exchanges

We accept returns and exchanges within 7 days of purchase with your original receipt.

• Items must be unused, undamaged, and in their original packaging (if applicable).
• Custom orders are final sale.
• We offer store credit or exchanges only—cash or card refunds are not available.
• Exchanges are subject to product availability.

HAVEN reserves the right to decline returns that do not meet these requirements.

Online Returns & Exchanges

We accept returns and exchanges within 7 days of delivery. Please keep your order confirmation handy.

• Items must be unused, in their original condition, and in original packaging (if applicable).
• Custom or personalized orders are final sale.
• We offer store credit or exchanges only, except for damaged items.
• Exchanges are subject to product availability.

Damaged or broken items:
If your order arrives damaged, please email us a photo within 7 days of receiving it. We’ll review your case and arrange a replacement, store credit, or refund, which may include shipping instructions to return the item.

HAVEN reserves the right to decline returns that do not meet these requirements.